Shipping policy

Mahalo for shopping with Aloha by Shell!

Every order is carefully handcrafted, packaged with love, and shipped from the beautiful Big Island of Hawaiʻi.

Processing Time

Most orders are processed and shipped within 2–5 business days. During holidays, special events, or busy market weeks, processing may take a little longer. If there is a significant delay, we’ll contact you as soon as possible.

Note: processing times may be extended during announced shop vacations. Current processing/shipping times will be displayed at the top of our website if that is the case.

Shipping Rates

Shipping costs are calculated at checkout based on your order’s weight, destination, and selected shipping method.

Free U.S. shipping is available on qualifying orders (when applicable).

Shipping Carriers

We primarily ship through USPS, although we may use other carriers when necessary to ensure the best delivery service.

Delivery Estimates

Estimated delivery times begin once your order has shipped.

  • Hawaiʻi: 2–5 business days
  • U.S. Mainland: 4–10 business days
  • International: Delivery times vary by destination and customs processing.

Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey.

Local Pickup

We love serving our local Hawaiʻi community!

If you’re on the Big Island, you can select Local Pickup at checkout to skip shipping charges.

Pickup Locations:

Waikoloa Village or Waikoloa Beach Resort.
We’ll contact you after your order is placed to arrange a convenient pickup time.

Market Pickup:
Planning to visit one of our markets? Select Local Pickup at checkout and include the market name in the order notes. We’ll have your order beautifully packaged and ready for you at our booth.

We regularly participate in markets such as:

  • Waikoloa Market
  • Makeke at Queens’ Marketplace

Be sure to check our social media for our current market schedule.

Please wait for your pickup confirmation email before arriving, as each order is prepared especially for you.

Orders not picked up within 30 days without prior arrangements may be canceled and refunded at our discretion.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, or other fees required by their country. These charges are not included in your purchase price or shipping cost.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. We cannot be responsible for packages sent to an incorrect address provided at checkout.

Lost or Delayed Packages

Once a package has been accepted by the shipping carrier, it is in their care. If your package appears delayed or lost, please contact us, and we’ll gladly help you work with the carrier to locate it.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can assist you.

If you have any questions about shipping, feel free to reach out—we’re always happy to help.

Mahalo for supporting our small Hawaiʻi business!